French Quest is a Canadian company, registered in the province of Ontario. We take your privacy seriously and take every effort to protect you in accordance with all applicable laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Any questions or concerns about our privacy policy can be addressed to Erica Armstrong at

By participating on French Quest, you agree that you accept our policies.

What personal information do you collect about me and how do you use it?

User accounts, including those for teachers and students, require:

a) A username, which may or may not be a legal name and certainly can be an anonymous pseudonym. Your username becomes your unique identifier on the website and is how you login to the website. Your username is associated with any comments you make on the website and can be displayed on pages, such as in a list of users who have won a given achievement.

b) An email address, which may or may not be a valid email address (the system checks that the email follows the standard email format, but does not verify if the address is active or valid). Teacher email addresses are used to confirm site creation, for renewal reminders, for customer service purposes or other purposes deemed necessary from time to time. Both student and teacher accounts can receive email notifications which are automatically sent from the website. Students and teachers have control of email notification settings and can opt-out at any time. These automated notification emails are the only emails French Quest will ever send to students – they will never be personally contacted. French Quest does not lend, share or sell email addresses to third parties nor will French Quest send promotional emails or “spam” of any kind on anyone’s behalf. 

c) A password, which is encrypted and stored securely. Teachers and French Quest staff cannot see or retrieve stored passwords; however, in the event of a lost password, a new password can be created using the lost password tool (providing a valid email address was provided), or teachers can use the user management section of their dashboards to enter a new one.

Teachers have control over their students’ user accounts and are responsible for following appropriate school and/or board policies in regards to student privacy.

Statistics & Data

French Quest collects aggregated data such as page views, unique visitors, screen resolution, browser used, number of total users and sites, and other non-identifiable data for statistical and internal management purposes. Knowing our site’s traffic patterns helps us ensure we have adequate server resources to support the traffic we are receiving, understand any issues or errors that may be taking place, see where traffic is coming from, or notice other patterns that may affect site operation. Teachers can see a summary of this data for their own site by visiting their dashboard.

Besides the non-identifiable website analytics noted above, French Quest does not engage in data mining or analytics of student or teacher data. Our business model is solely based on subscription income. We do not seek or accept additional revenue from advertisers, marketers, researchers or any other third parties who may be seeking data – nor do we ever share any data with them for free.

Interactive Features, Privacy, and Copyright

The customization and interactive features of the website (e.g., adding new content, commenting) provide the opportunity for users to share further information voluntarily. Users are responsible for following all applicable laws while participating on French Quest. We strongly believe in the benefits of a connected classroom; however, that opportunity also comes with responsibility. Teachers are responsible for teaching & enforcing digital citizenship with their students. Teachers also warrant that any content/materials they distribute on French Quest is done so under the appropriate permission/license.

Third Party Links

French Quest may link to third party websites. We take no responsibility for the content or policies of other websites. A link is provided for convenience, but is not necessarily an endorsement.

Financial & Payment Information

French Quest uses PayPal as a payment processor. The data PayPal securely collects in order to process payment are subject to PayPal’s privacy policies. Transactions take place on PayPal’s servers and French Quest never sees, collects or stores your banking or credit card data. PayPal provides French Quest with notification of payment, which includes the date of payment, the payment amount, and your name. French Quest uses this information to manage your subscription account, provide renewal notifications and to start/continue/end access to your account as necessary.

Cancellation Policy

French Quest uses PayPal’s “subscription” feature which automatically renews payments at your chosen interval to ensure uninterrupted access to your French Quest website. You may cancel at any time. If you cancel, your website will continue to operate for the length of time for which you have already paid.

Inactive Website Policy

French Quest reserves the right to delete cancelled/expired accounts from time to time. Please be sure to backup any customizations or information you wish to keep prior to expiration. As a courtesy, French Quest will keep expired accounts for a period of 30 days but those resubscribing after a period longer than 30 days may have to restart from scratch.

Policy Changes

French Quest reserves the right to modify or change policies from time to time. Edits for spelling, grammar, readability, clarity or elaboration of existing policy may happen at any time. Should a policy change represent a shift in how we do business or if it impacts users, users will be notified in advance of any such changes. This page always represents the most up-to-date version of the policies.

Last updated: September 6th, 2015